I am not able to send, instead it is telling me server error

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Photo of Right to Life of Central California

Right to Life of Central California

  • 4 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 158 Reply Likes
Hi there -- I took a look at your most recent campaign, January Weekly Update Vol2, and replicated the error you're seeing upon trying to send. After some quick troubleshooting, I isolated the problem to the date tags at the top of the template. After removing those, I was able to successfully send a test.

The tags look correct to me, but they seem to be causing the problem. Have you been able to send the template with those date tags before?
Photo of Right to Life of Central California

Right to Life of Central California

  • 4 Posts
  • 0 Reply Likes
With the Month and Year Tag Yes. We just added the Day Tag this time. 

Any suggestions to successfully add the "Day" Tag?
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 158 Reply Likes
Ah, yes, that's it! The day tag you want is [% date:weekday %]. Give that a go and let me know if it does the trick. :)
Photo of Right to Life of Central California

Right to Life of Central California

  • 4 Posts
  • 0 Reply Likes
Thank You!
Photo of Right to Life of Central California

Right to Life of Central California

  • 4 Posts
  • 0 Reply Likes
Actually what we were looking for is a way to have the date. ie January 20, 2016 at the top. 

Not the Day of the week. (This tag gave us Wednesday). 
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 158 Reply Likes
So strange! I added the [% date:day %] tag back into my copy and was able to send this morning. Here's what I got:



I'm not sure what else could have been throwing that error that we both received, since I haven't made any other changes in my copy. You should be good to go know, but let me know if you run into any other snags!