I am unable to get my .gif to work.

  • 1
  • Problem
  • Updated 2 years ago
  • Not a Problem
  • (Edited)
I am unable to get my .gif to work in my test email in both Chrome and Firefox. I tried saving the gif to my desktop and then dragging it into the email template and it still doesn't work.
Photo of Bingham Cyclery

Bingham Cyclery

  • 2 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Grey Stepp

Grey Stepp, Support Team Manager

  • 1642 Posts
  • 131 Reply Likes
Official Response
Thanks for that!  

Taking a look at that gif, I'm seeing that it's quite a bit larger than what we recommend in our Image Specifications Documentation

There we suggest no more than 10 frames.  I think you can probably go a bit more than that, but the gif you're using currently is 129 frames.  

Try reducing the number of frames and reupload.  


- Grey