I am unable to select personalization. It is grayed out. Please help.

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  • Problem
  • Updated 11 months ago
  • Solved
I need to add first name personalization to my email, but I can't select "personalization". It's an option but it's grayed out. Nothing happens when I click it.

I'm using chrome as my browser.
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Posted 11 months ago

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Photo of Laura Dickerson

Laura Dickerson, Official Rep

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Hi there,

That is usually because you have selected text:

 Just click in the text box and it should work: 

Hopefully you can see that. I hope that helps!