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Campaigns: Drag & drop editor
I am unable to select personalization. It is grayed out. Please help.
Updated 2 years ago
I need to add first name personalization to my email, but I can't select "personalization". It's an option but it's grayed out. Nothing happens when I click it.
I'm using chrome as my browser.
0 Reply Likes
Posted 2 years ago
2 years ago
, Official Rep
64 Reply Likes
That is usually because you have selected text:
Just click in the text box and it should work:
Hopefully you can see that. I hope that helps!
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