Can you automate a workflow that triggers when someone signs up via lightbox form?

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Hello, I am wondering if one is able to set up an automated workflow that triggers when someone signs up via lightbox form, and not just the classic form. If not, What is getting sent to these people who sign up in the lightbox form?
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R.A.C.E. Tiered

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Posted 3 years ago

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Adriane Smith, Customer Support Specialist

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Official Response
Hello there! 

Thank you for reaching out about this. You can set up a workflow to trigger based on the submission of specific forms (both classic forms and lightbox forms) or you can select the trigger to fire as any of your forms are submitted.  Both the classic form and the lightbox form have a setting that can be turned on or off for the sending of a plaintext confirmation email. Generally, if you've created a welcome email to send via Automation, you'll want to turn off the sending of the confirmation email so that contacts don't receive 2 emails as a result of signing up. For more on how to set up a sign-up trigger, take a look at this resource.  

I hope this helps! Please let me know if you have any questions about this. Happy to help.