I cannot get the test version to line up and look exactly like my preview

  • 1
  • Problem
  • Updated 5 years ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Resolved over the phone

I need to send this out today and the test email looks horrible.  The preview looks exactly like I want it to in my mailing.
Photo of 2 Angels Jewelry

2 Angels Jewelry

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 1
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 158 Reply Likes
Hi there -- Sorry to hear you're disappointed!

I jumped into your account and sent myself a test of your mailing to see if I could spot any red flags. I viewed that email in Outlook 2007, 2010, 2011 and 2013 as well as Gmail but did spot any differences from the preview and editor version of your mailing.

A screenshot of what you're seeing in your inbox would be super helpful! I'd also love to know what email client you're using to view your email.

Hoping we can get to the bottom of this!
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 158 Reply Likes
Hi there -- I understand you spoke to my colleague Damian on the phone this afternoon. I'm glad he was able to get you all taken care of!