I cannot insert a video link from Vimeo. I get the error "A thumbnail cannot be generated..."

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
 I cannot insert a video link from Vimeo. I get the error "A thumbnail cannot be generated..." I have tried to clear the cache in my browser and restarting it. I have tried in both Firefox and Chrome. I am on a Mac.

My video on Vimeo is set to be "Only people with a password" This setting has worked fine on Emma in the past. Any ideas?
Photo of Kesha

Kesha

  • 7 Posts
  • 0 Reply Likes
  • frustrated

Posted 3 years ago

  • 1
Photo of Laura Dickerson

Laura Dickerson, Official Rep

  • 778 Posts
  • 64 Reply Likes
Official Response
Hi There,

Could you double check your Vimeo link? If you have the right link, and it still isn't working, take a screenshot of the thumbnail screen and insert it as an image. You can attach the link under the image. To the end recipient it will look like and operate like the video block.

I hope that helps!