I can't move "error" audience members to active - getting error message

  • 1
  • Problem
  • Updated 5 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Didn't hear back from community member

I'm trying to move 400 people from the "error" contacts to active in my audience group and I keep getting an error message that its "timeout".

There was an error changing the status of the selected contacts. Msg: timeout
Photo of Broadmark Marketing

Broadmark Marketing

  • 44 Posts
  • 5 Reply Likes

Posted 5 years ago

  • 1
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 158 Reply Likes
Hi Kimmy -- What audience group are you working with? Have you had luck moving any contacts from error to active status? I was able to add my address to your audience and change the status without any trouble. Can you try moving a smaller group over and let me know if you have any luck? Thanks!
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 158 Reply Likes
Hi Kimmy - Any update here? I'm happy to help!