'This is a preview email' text appears twice in the header of an HTML campaign

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  • Updated 1 year ago
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When sending a test email blast, my email signature appears at the top of the email. Does anyone know how to stop this from happening when I send the final version to my email list? I'm using Chrome 52.0.2743.116, if that makes any difference. 
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Ashley Vargem

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Posted 2 years ago

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Andrew Heuback, Official Rep

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Official Response
Hey Ashley! I hopped into your account and looked at this campaign. You built it with HTML, and your code had part of the Emma template markup included which caused the preview section to repeat. When writing HTML for use in an Emma template, you'll want to remove all CSS and <body>, <head>, <meta>, <title>, <html> and Doctype tags from your code. 

I made a copy of your campaign and retitled it Support. In the HTML, I removed all of those tags from the code (the first 23 lines were all deleted). After doing so, I sent a test and it rendered as intended, without the duplicate section at the top. You can look at my copy as a reference, and moving forward, you'll want to avoid those tags in any HTML campaigns you build.

I hope this helps and let me know if you have any further questions!