I just sent out a test run and it did not work

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  • Updated 4 years ago
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sending emails
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Howard University School of Law

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Posted 5 years ago

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Aaron A. Coleman, Alum

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Hi there,

I'm sorry that you are having trouble with your mailings  You might be looking at a server side issue if you can't find your mailing in any of your email folders.

Here's a quick rundown on what happens when Emma sends an email on your behalf.  

When Emma attempts to deliver a mailing, she is attempting to contact your recipient's server.  If the recipient's server denies entry to Emma, the mailing is marked as a bounce on the response page.  If the server allows Emma to enter, the mailing as marked as received.  However, if the server later decides not to deliver the mailing, Emma won't be able to detect this change in mailing status.  I think this is what is happening in your account.

I took a look at your recent test mailings and can see that each one is marked as received.  This makes me think that your server is holding things up.

There are a couple steps you can take to let your server know that it's OK to deliver emails sent on Emma's domain:
  1. Whitelisting: Ask your IT Department to whitelist Emma's sending domain and IP range, found at the bottom of this link, if you're having internal delivery issues.
  2. Setting your SPF record: For external delivery woes, ask your IT Department to register Emma as an authorized sender on your behalf.
You should be good to go after taking these steps.  Please feel free to reach back out if these steps aren't working for you.  I'm always happy to help.
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Aaron Harris

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I'm having this issue as well. they were working fine this morning, but now I'm not getting them nor is the client.
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Emily Hollingsworth, Alum

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Hi Aaron -- I'd love to jump into your account to see what the hold up might be. I'm not able to locate your account with your email address. 

Will you please let me know the name of the account in which you're working? (The account name appears on your Emma invoices. That should be enough for me to jump in and check it out; no need to give the account ID.)
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ASSA ABLOY Door Security Solutions

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I am unable to send tests as well. How can I go about resolving the issue. At first I didn't have this problem, but I haven't been able to send a test in a while.


Thanks!
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ASSA ABLOY Door Security Solutions

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The HTML code one is out-dated now, so doesn't have to be fixed. It is just the most recent emailing. I'm using a template for your stock.
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ASSA ABLOY Door Security Solutions

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Any updates on this issue? I've tried it again today and no luck.

Thanks so much!
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Emily Hollingsworth, Alum

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Hi there -- So sorry! We have a few different Assa Abloy accounts, and it looks like I was in the wrong one. I hopped into your most recent draft, the "Openings Studio TEST" mailing and was able to send a test. I'm also not seeing any HTML that you've coded in there, so if I'm in the wrong mailing please point me to the mailing you're working in by name. 

Make sure the editor isn't still saving when you hit send test. You'll know it's still saving if you see the spinning wheel next to the word Save. You might also want to try a different browser or try clearing the cache and cookies in your current browser. 
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ASSA ABLOY Door Security Solutions

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Thank you, moving from Firefox to Chrome did the trick. All set!
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Emily Hollingsworth, Alum

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Glad to hear it!
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FootSteps Marketing

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We are also noticing this issue in a couple of our accounts.  Known issues have occurred in our Main account, as well as our sub-account "Twin's Ace".  When I check the Response tab, it does show each test email as being sent, but it indicates "0" recipients.  In our account, the TEST was going to an individual email address, while the TEST from our sub-account was going to the Test Group.  Please let us know when this has been fixed, as we are having to go back and double-check all of the email proofs that have gone out.  Thanks!
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Emily Hollingsworth, Alum

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Hi Footsteps -- We're actually talking about this bug over here! Please click to follow that conversation so that you'll get alerts directly to your inbox when we post an update there.
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Handyman Soaps

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I, too, am having problems with receiving test emails I sent to myself and a colleague. They never arrive. This has just been happening suddenly in the past 5 days. The email address are the same we've been using for months with no problem. Here is what the response shows for a test I just sent half an hour ago:



Between this and being logged out every 10-15 minutes, I'm getting very frustrated.

Erin
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Emily Hollingsworth, Alum

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Hi Erin -- It sounds like you might also be running into a very specific bug that makes it possible to send a test to 0 recipients. We're discussing that in more detail here, and I just posted an update that I hope will be helpful to you!

I certainly understand your frustration. Nobody likes bugs in the application, and we're doing our best to address both of the issues you've run into. We'll be sure to let you know when we've resolved these bugs.
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Emily Hollingsworth, Alum

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Actually -- I just hopped into your account and can see that your most recent tests were indeed sent to at least 1 recipient. So, it looks like you're just seeing our current response delay of about 40 minutes. This delay is decreasing by the minute, so you should see that data begin to populate soon. This has no impact on the sending or delivery of your mailing, just the speed at which the response data loads up there. 
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Parisi

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Same problem here - MyEmma is not displaying my images on my draft, nor can I send out any test emails. Been at this for 2+ hours now... 
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Emily Hollingsworth, Alum

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Hey there -- I can see that the Send Test button isn't clickable in your 2015_June mailing. This likely points to something in the content that won't allow you to send. I'm digging in here and will reach out when I know more.
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Parisi

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Thank you! It worked just fine before today. I appreciate you looking into this matter. 
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Emily Hollingsworth, Alum

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Hi there -- I put my head together with a teammate on this one, and found a few things that we can tweak to resolve these issues. 

First, it looks like you've selected the "plaintext only" option on the test panel, which might explain why those images aren't coming through to your inbox. You 'll find those email format options at the bottom of the send test panel:

 

It looks like there was an incomplete personalization tag in the plaintext of your mailing that was keeping you from sending that test. 
Looking in the plaintext view there is some personalization near the bottom (in the blurb of text above "VIEW PARISI EVENTS"), that looks like this: [% link: name="Parisi events page" content="Events page" %]. If you don't need that tag you can simply remove it. Or you can insert a URL there after the "link:" in the tag to get rid of the syntax issue that is throwing the proofing error.

You can switch to the plaintext view by toggling the menu under the Review and Send button in the editor:



Let me know if you have any questions!!