I just tried to delete a segment but they still appear under my contacts list. How do I remove them entirely?

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ImageRights International, Inc.

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Posted 2 years ago

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Photo of Josué F. Machado

Josué F. Machado, Champion

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To delete the contacts inside a segment, open the segment and select all the records that you wish to delete. Then select to delete the contacts from all groups and audiences. Be aware that this will remove the contacts from your account so make sure that's what you want to do beforehand. Good luck.

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Grey Stepp, Support Team Manager

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Spot on Josué, 

I believe that ImageRights actually has the new Emma Look, so it looks more like this now:

From the Actions button, you'll want to choose "Archive All" from WITHIN the Limbo Segment. 

Keep in mind that Deleting the SEGMENT is different than deleting the CONTACTS within that segment.  Deleting the segment simply deletes the "search", so to speak.  

Also, if you're in FireFox or Internet Explorer, you MAY be experiencing a bug that is causing the ACTIONS button to not work.  If so, you'll want to use Chrome or Safari for any actions that you need to do to your audience. 

Let me know if you have any further questions!

- Grey