I signed up to receive a notification whenever someone signs up on my forms but I am not receiving it. Any ideas?

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I elected to be notified everytime someone joins my email list but I never receive the email.  I double checked my email and all my spam folders and still no sign. Any ideas of what else to try?
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Law Offices of James Scott Farrin

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Posted 6 months ago

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Ross Cochran, Official Rep

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Hi there!

I'd be glad to look into what might be causing this issue. Could you let me know what sub account, and what signup form you are trying to receive notification emails to?

Once I know that I can dig in and see what might be happening.

Cheers!
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Law Offices of James Scott Farrin

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Hi,

My subaccount is called JSF and the form is called "20th Anniversary Tshirt" 

Thanks for your help!

Lisa
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Ross Cochran, Official Rep

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Hi Lisa,

I did some clicking and testing in your own account, and my own. Could you try to signup again and see if you get that confirmation email?

Cheers!
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Law Offices of James Scott Farrin

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I had to go ahead and send out to an email group and got over 100 sign up but no confirmation emails. 
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Ross Cochran, Official Rep

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Im still doing some research into this issue. I haven't been able to recreate reliably to this point. I'll report back when I have some more information.
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Ross Cochran, Official Rep

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Hi Lisa,

I just wanted to check in to let you know I am still working towards a resolution on this case. I'll be sure to keep you in the loop with updates.

Cheers!
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Ross Cochran, Official Rep

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Hi Lisa,

I just wanted to check in to let you know that I am recreating this issue. I'm looping in our developers to determine the cause, and to find a fix for it. I'll be sure to update you when I have more information.

Cheers!