I uploaded my own HTML and copy is appearing bold when it should not be.

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  • Problem
  • Updated 5 years ago
  • Not a Problem
  • (Edited)
I coded my email using my own HTML. When testing this HTML through Litmus, the copy appears as it should (regular weight). However once I sent the test through Emma, all copy is bold. This is creating larger formatting problems because it's increasing table height due to copy. When I sent an Emma test through Litmus, it also shows all copy as bold when it previously it wasn't. My only thought is that Emma is adding formatting that it shouldn't be. How can this be fixed?

HTML Litmus Test: https://litmus.com/pub/acc2f33/results#ol2013-full_on

Email sent through Emma Litmus Test: https://litmus.com/tests/18883610/versions/1/results#ol2013-full_on
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Posted 5 years ago

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Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

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Official Response
Hi Lindsay -- 

I'm sorry you're having some HTML troubles. Coding for email can definitely be tricky at times. We have a great how-to’s in our resource center that covers HTML do's and dont's that I think you'll find helpful. You'll notice it has you using nested tables, avoiding colspans and rowspans and avoiding image maps. You'll also want to steer clear of <body>, <head>, <meta>, <title>, <html> or Doctype tags in your HTML, since you're pasting your code into a template that already contains all the necessary body and HTML formatting tags.

Uploading your own HTML is a DIY service we offer, and we don't have the support resources to troubleshoot code, but if you follow all of those tips, you should find that things render just beautifully. If you're still running into formatting issues after your code is in line with our best practices, I can take another peak to see what's going on there. Hope this helps point you in the right direction!