I have a whole list of contacts whose emails have changed.

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I have a whole list of contacts whose emails have changed. When we added the new email a new contact was created. Is there a way to keep the original history information since it is the same person? Also we have member organizations who are changing their email addresses all at once. Is there any way to make their email addresses change other than changing them one by one? Ex. johnsmith @ whatever.com is now johnsmith @ wearewhatever.net  but for the whole company?
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FSA

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Posted 4 years ago

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Emily Hollingsworth, Alum

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Hi there - unfortunately, I don't have an easy fix for you here. Because Emma uses the email address as the unique identifier for each contact, any way of adding the new email addresses (other than manually updating the existing contact records) will create a new contact record. 

In order to maintain the response history for your contacts, you will need to go through and manually update those email addresses.

In the event that you weren't too concerned with maintaining the contact history, you could easily export your list and do a find and replace in your excel file to update those common domain name email addresses that are changing. When you reimport the list, you will get a new contact record for each of those contacts.

If you want to delete the old addresses, you could run a segment based on contact information for any email that contains @whatever.com, then delete those addresses. 

I hope that helps! Let me know if I can clarify those options in any way.

Thanks, 
Emily
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