If contacts are imported from a file with more than one tab, which tab is imported?

  • 0
  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
We imported a file a couple of days ago that had two tabs. We intended only to import information from the second tab, but it looks like either the first tab, or the entire spreadsheet was imported instead. Which tab of an excel file does Emma "pay attention to" if there are more than one? 
Photo of Onlife Health

Onlife Health

  • 13 Posts
  • 1 Reply Like
  • confused

Posted 3 years ago

  • 0
  • 1
Photo of Katie Watts

Katie Watts, Support Team Manager

  • 422 Posts
  • 66 Reply Likes
Official Response
Hi there, Onlife Health!

The Emma import process only references the first tab in your spreadsheet. We recommend always making sure that the spreadsheet you're importing doesn't have multiple tabs along the bottom because your account doesn't understand how to read files like that -- which will lead to not all of your contact information being imported.

Hope this clears up your confusion. Have a great weekend!