If someone's email changes, what's the best way to update it while keeping the link between that person in Emma and in Salesforce?

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If someone's email changes, what's the best way to update their record(s) while maintaining the link between that person in Emma and in Salesforce?
Photo of Laura Meerkatz

Laura Meerkatz

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Posted 5 years ago

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Photo of Cody De Vos

Cody De Vos, Official Rep

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Official Response
Hi Laura, 

That's a great question. During the initial sync, we rely on email addresses to identify which Emma contacts match your Salesforce leads and contacts. However, once we've mapped email addresses across platforms, an update in a Salesforce record's email address will also be shared with their Emma contact record. This is because both of our services use unique member ID's to identify our contacts, and those ID's stay the same even after an email address is updated.

I hope this helps! Please let me know if you have any questions.

Cheers,
Cody