I'm having internal server error on my email that needs to be scheduled right now!

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
I'm trying to schedule an email and I get to last step and it says internal server error.
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Elders Share the Arts

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Posted 1 year ago

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Andrew Heuback, Official Rep

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Hey there! You have an image linking to this Facebook event:
https://www.facebook.com/events/418688578530637/?acontext=%7B%22action_history%22%3A%22[%7B%5C%22sur...

The URL should look like this:
https://www.facebook.com/events/418688578530637

Those extra characters in the URL are conflicting with Emma's behind-the-scenes magic which is why you're not able to send. Remove them from your link and you'll be good to go! I tested in my copy and was able to send after making this change.
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Elders Share the Arts

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Thanks!  I made a few more changes, and am getting the error again.  I did not link to any facebook pages, just to pages on our website.  Can you help?
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Grey Stepp, Support Team Manager

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It looks like there was one more Facebook Event link in there, under the image for "Elder-licious" .

When I corrected that one I was able to send.  Feel free to use my Support Copy if you need. 

- Grey 
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Grey Stepp, Support Team Manager

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Hey there!   I wanted to post back on here and let you know we've implemented a change on our side to fix the issue with the Facebook Event links.  

You shouldn't have any issue with those going forward! 

Cheers!

-G