I'm having issues importing a list of contacts

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I'm trying to import a list of contacts but it's only exporting some of them. It's an excel spread sheet with + 4000 contacts , the first time exported 281 and the other times exported 35; after a few minutes the page gets frozen . We want to update our data base contacts. Any thoughts
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Posted 2 years ago

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Grey Stepp, Support Team Manager

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Hi there, 

Out of curiosity, when you say that it's only bringing in some of them, are you referring to the "Contacts Added" count in the import screen?  

That number only reflects contacts that are brand new to your Audience.  For instance, if you had a list of 1000 addresses and 250 of them were already in your audience, that number would reflect 750 Contacts Added.  

Otherwise, if you're having issues with an import, I do have a few general steps I recommend here on Maya's response to another Topic:

If neither of those don't get you what you need, let me know and I'll dig in with you a bit!