I'm having trouble logging into the Guestbook iPad app.

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  • Updated 3 years ago
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I've just downloaded the new Emma Guestbook app for iPad. As an agency account, I'm unable to log in to the app using my Agency username. 

 When I try to log in at an account level, I get an error. Any thoughts?
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Teresa Swann

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Posted 6 years ago

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Katie Lewis, Official Rep

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Official Response
Hi Teresa! Instead of using the username and password you use to access all your client accounts, you will want to use the user-level login that was created for that particular sub.

If you're not used to using that login, that's OK -- Just head to the Accounts menu and click the downward-pointing arrow to the right of the client account name to "Show account settings."

Under "Client access," you'll see the username for the client account. You can reset the password there if needed, since you won't be able to see it for security reasons. 

We now have an FAQ page for Emma Guestbook, if you have any other questions!

I hope this helps!
(Edited)
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Katie Lewis, Official Rep

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We now have an FAQ page for Emma Guestbook, if you have any other questions!
(Edited)
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Country Kitchen International

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This link doesn't work :(
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Emily Hollingsworth, Alum

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Sorry about that! I've updated the above link for you. Thanks for letting me know. :)
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Dispatch Magazines

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I am trying to login to the guestbook, and have changed the password several times, but I am still getting the invalid password message. 
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Katie Lewis, Official Rep

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Hi there! I’m going to give you a shout over email to talk about those login credentials. Expect an email from me in a few. :)
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Philadelphia Zoo

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This reply was created from a merged topic originally titled Changed accounts and cannot log in to Guestbook.



We recently changed our account settings, and now we can no
longer log in to Guestbook. The old account we were using was deleted, and when
we attempt to log in using the new one, we receive this message: 'Whoops! Access
to mulitple accounts is not currently supported.' How can we get around this
issue?
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Philadelphia Zoo

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We still need help.  We were an agency account and have switched back to a pro account.  The account we linked to Guestbook is no longer an account we have.  We are seeing an error message that we cannot access multiple accounts, but we just need to access the one account that we still have.
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Emily Hollingsworth, Alum

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Hi there! I’m going to reach out over email to talk about those login credentials. You should receive that in just a few minutes!