I'm getting an error message every couple of minutes when creating a campaign and when I try to send a test message.

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  • Problem
  • Updated 6 years ago
  • Solved
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"Whoops, something went wrong. Please try again." I'm getting this error message every 30 seconds or so. I can work on my campaign in between by clicking cancel, but I can't send the test message at all because the error keeps popping up. I've tried in Chrome and Mozilla.
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Avec Moi Franklin

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  • frustrated

Posted 6 years ago

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Tyler Scott, Employee

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Hey there! Sorry for the troubles and the annoying whoops error pop-up. I jumped into your account taking a look at the campaign and did not see anything specific that would be causing that error to come up. I attempted to create a new campaign with that particular template and the error came up immediately as well with no content even added to the campaign. So that definitely leads me to believe there is something amiss with the template itself.

I've sent a note over to our design team to take a look and I will be sure to give you a shout once I hear back from them. Please let me know should you have any questions in the mean time.
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Avec Moi Franklin

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Ok, thank you!
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Tyler Scott, Employee

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Hey there! Sorry for the delay, but our design team was able to jump in there and fix the template, so you should be good to go and no more pesky whoops errors. Please let me know if you run into any troubles.
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Avec Moi Franklin

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Hi Tyler - well, I just tried to send a test of my Small Business Saturday campaign and I got the same message. What should I do now?
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Tyler Scott, Employee

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Good morning! I'm sorry, I didn't realize my colleague from design had actually rebuilt a whole new template. You'll see it noted as Avec Moi new (rebuild). You'll see a campaign saved as Small Business Saturday 2013 - EMMA TESTING which I was able to send with no issue. Please give this one a shot and moving forward with new campaigns, you can use the Avec Moi new (rebuild) template.

Please let me know if you run into any other troubles.
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Avec Moi Franklin

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Success! Thanks so much!