No one in my office is receiving our Emma emails. Help!

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I'm not receiving the emails I'm sending to my work address from my Emma account. I know that I'm using the right email address because it's mine. I am receiving emails sent to my Gmail address, though.
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FAQ

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Posted 5 years ago

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Katie Lewis, Official Rep

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Official Response
Although your email seems to arrive from your familiar work email address, it's really sent on Emma's sending domain (e2ma.net). An email that appears to pose as someone else is a common spamming technique, but it's A-OK here because it's coming from Emma, and she's a sweetheart.  

There are a couple steps you can take to let your server know that it's OK to deliver emails that you're sending on Emma's domain:

  1. Whitelisting: Ask your IT Team to whitelist Emma's sending domain and IP range, found at the bottom of this link, if you're having internal delivery issues.
  2. Setting your SPF record: For external delivery woes, ask your IT Team to register Emma as an authorized sender on your behalf.
  3. Trusted/Safe Sender list: It's also always a good idea to ask your recipients to add the from address for your Emma campaigns to their address book and Safe Sender lists. Here's a great checklist to have on hand, too. I hope this helps!
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