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There are a couple steps you can take to let your server know that it's OK to deliver emails that you're sending on Emma's domain:
- Whitelisting: Ask your IT Team to whitelist Emma's sending domain and IP range, found at the bottom of this link, if you're having internal delivery issues.
- Setting your SPF record: For external delivery woes, ask your IT Team to register Emma as an authorized sender on your behalf.
- Trusted/Safe Sender list: It's also always a good idea to ask your recipients to add the from address for your Emma campaigns to their address book and Safe Sender lists. Here's a great checklist to have on hand, too. I hope this helps!
I am having the same issue. Nobody at work is receiving the last two emails I've sent out. However; the test emails do get delivered. If someone with from a work address reported it as spam, would that only affect the actual eblast and not the test emails?