No one in my office is receiving our Emma emails. Help!

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I'm not receiving the emails I'm sending to my work address from my Emma account. I know that I'm using the right email address because it's mine. I am receiving emails sent to my Gmail address, though.
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Posted 6 years ago

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Katie Lewis, Official Rep

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Although your email seems to arrive from your familiar work email address, it's really sent on Emma's sending domain ( An email that appears to pose as someone else is a common spamming technique, but it's A-OK here because it's coming from Emma, and she's a sweetheart.  

There are a couple steps you can take to let your server know that it's OK to deliver emails that you're sending on Emma's domain:

  1. Whitelisting: Ask your IT Team to whitelist Emma's sending domain and IP range, found at the bottom of this link, if you're having internal delivery issues.
  2. Setting your SPF record: For external delivery woes, ask your IT Team to register Emma as an authorized sender on your behalf.
  3. Trusted/Safe Sender list: It's also always a good idea to ask your recipients to add the from address for your Emma campaigns to their address book and Safe Sender lists. Here's a great checklist to have on hand, too. I hope this helps!