Image Upload Slow

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Resolved

Hi - I have been having consistent issues with images being very slow to upload and load in the drag & drop editor the past few months. I use Chrome v32.0.1700.76. It will take 5-10 minutes just to display which really slows my workflow!
Photo of RDV/MVP Sportsplex

RDV/MVP Sportsplex

  • 2 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Seemab Hussaini

Seemab Hussaini, Champion

  • 36 Posts
  • 5 Reply Likes
Hello! I'm sorry to hear of your loading issues with the Emma app. I hopped into your account and was able to duplicate your issue with loading an image in the editor. Usually, this leads me to believe that the image library has either large files, too many files or both. In this case I would say that latter due to seeing a handful of images that are huge files themselves (some 9-13MB). When storing image files, it's recommended to store files mo more than 1mb as stated in a community thread here. But almost 1,500 images total is a tall order to cache every time you open the image library in the editor.

Thankfully, we have added a new feature in your image library within the editor that allows you to select and delete the images! Though having to still check each image can still be a daunting task, so saving what you want to keep to your computer and letting us know when you're ready, we can submit a ticket to our Dev team to mass delete the image library if need be. And don't worry about the deleted images affecting your previously sent mailers because they won't.

I hope this helps! If this persists, please keep us in the loop.

Thank you!