Image Quality

  • 1
  • Problem
  • Updated 6 years ago
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All images, uploaded or from existing library, being created in new documents appear to be blurred/altered. An example is brown hair that appears to be gray/brown... This has only been occurring during roughly the last week. Have tried uploading from thumbdrives, Dropbox, etc... and file sizes are all high-resolution. Thoughts?
Photo of NPAC - Niswonger Performing Arts Center - Greeneville TN

Posted 6 years ago

  • 1
Photo of Ben Vance

Ben Vance, Alum

  • 328 Posts
  • 14 Reply Likes
Hi! I haven't heard about this happening for other customers - do you have some campaigns or examples in your account that I could take a look at? What are the pixel dimensions of the images that you're uploading?

We also recommend that images have RGB color values and have a dpi of 72, so that would be something to double check as well.
Hi Ben, yes there are some examples in image gallery for the account. Call me at 423-638-1328 if possible.

Thanks, Tom