Images in my library are disappearing

  • 1
  • Problem
  • Updated 2 years ago
  • Not a Problem
  • (Edited)
I have noticed this happening several other times but thought that I was somehow deleting them without realizing it. I added a sales rep's picture to an email and not 5 minutes later I wanted to add that same rep's picture to a second email and could not find it in my Library. Our sales rep's pictures are the only ones I really use repeatedly and have had to upload them multiple times. I will, on occasion, delete old pictures but feel that I am pretty careful and doubt that I have accidentally erased the rep's pictures this many times.
Photo of Chinook Medical Gear

Chinook Medical Gear

  • 36 Posts
  • 5 Reply Likes

Posted 3 years ago

  • 1
Photo of Laura Dickerson

Laura Dickerson, Official Rep

  • 778 Posts
  • 64 Reply Likes
Official Response
I checked in with one of our coders and he said that in trying to find the issue they’ve never really been able to replicate a systemic issue. That means we can't classify it as a bug. 
I have a couple of questions for both of you to try and track what might be happening:
 - When you go into Images (Campaigns and the Images button to the right) do they show up there?
 - Do you recall the size of the images?
 - Were the images that disappeared uploaded around the same date range?
Any other info that you can provide, that you have noticed about the images that are gone, would be appreciated.

Keep in mind image limits are below 1mb and should follow these guidelines:

Header graphics should be between 600-700 pixels wide, with a proportional height (a general guideline is 100-200 pixels) 

For images within your mailing's content, we recommend 480 x 480 pixels or smaller
File type: Save your image as a .jpeg or .gif format before using it in your code. Color profile: Your images need to be in RGB color values, as opposed to CMYK color values. CMYK color values are for print and won't render in an online environment.

DPI: Set your images to maximum quality with a resolution of 72dpi

With your help we should be able to pin down the cause.