import Contacts

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  • Problem
  • Updated 7 months ago
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Can you please help me with my import?
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CoreNet Tennessee Chapter

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Posted 7 months ago

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Anthony Miranda, Customer Support Specialist

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Hi there,

Thanks for reaching out about this. We definitely want to ensure that your imports go smoothly, and I'd be happy to help!

Looking at those failed imports, the error message is giving us a generic message that isn't identifying anything in particular that is causing the error. Would you be able to upload the import file to your accounts Document Library so I could download it and do some digging on this end? You can find the Documents Library by heading to the Campaigns page and looking in the left sidebar.

Let me know if you are able to get that spreadsheet uploaded and I'll be able to pull it up from here to troubleshoot.
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CoreNet Tennessee Chapter

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I have added the list to my document. Thanks!
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Anthony Miranda, Customer Support Specialist

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Got it! Thanks for getting that uploaded.

I took a look at the spreadsheet and noticed it had a good amount of formatting present in the cells. For the best results, you'll want to have as little formatting as possible so Emma can easily read the values for each cell.

I uploaded a cleaned-up version of your file and you will see that one in your Documents Library. Can you attempt to import using that file and let me know how it goes?
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CoreNet Tennessee Chapter

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I tried it and it did not work.

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Grey Stepp, Support Team Manager

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Hi there!   

I wanted to interject here and let you know we have some standard import troubleshooting practices you can find here:  https://community.myemma.com/emma/topics/import-error-message

The instructions on that page solve MOST of our import issues, so make sure you check those out.  

You can also find them here on our Resource Center:  https://support.e2ma.net/Resource_Center/Account_how-to/importing-audience-members/Troubleshooting_i...

I also wanted to let you know that we offer phone and email support as well, at 1-888-493-2525 and support@myemma.com respectively.