Import Contacts not working

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  • Problem
  • Updated 4 years ago
  • Acknowledged
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I know how to import contacts but now it's not working so it must be a problem from emma system. I even tried some files that I imported in the past and they are not working.
the problem is that the rows are incorrect so I can't match with the audience fields.
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Bader Zindine

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  • frustrated. I have to send the emails today

Posted 4 years ago

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Bader Zindine

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I tried a .xls instead of .CSV and it works.
problem fixed but it's weird
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Andrew Heuback, Official Rep

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Hey Bader! I am sorry you were having trouble importing your contacts and am glad you were able to import it successfully as an XLS file.

We have found that some CSV files do not import and resaving as an Excel file generally does the trick. This has come up in our community before:

https://community.myemma.com/emma/topics/uploading-a-csv-issue

We are looking into this bug and will post an update to the above community conversation once it has been resolved.