importing contacts is freezing for certain lists

  • 1
  • Problem
  • Updated 2 months ago
  • Not a Problem
importing contacts is freezing for certain lists. browser is updated chrome.
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AEP Energy

  • 6 Posts
  • 0 Reply Likes
  • frustrated

Posted 3 months ago

  • 1
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Bethany Woerner, Champion

  • 40 Posts
  • 19 Reply Likes
I've run into this issue before and it ended up being an error with the Excel sheet. Emma Support should be able to help walk you through a few different troubleshooting options over the phone (+1.800.595.4401).
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Phillip M, Official Rep

  • 247 Posts
  • 20 Reply Likes
Hi!

Thanks for jumping in with some sound advice, Bethany! Giving us a call here in Emma Support is definitely the best way to get timely assistance, but if you want to try to figure this out on your own, then take a look at this article from the Emma Resource Center dedicated to troubleshooting imports and let me know if you have any additional questions. - Thanks!