Importing contacts, numbers don't add up

  • 0
  • 2
  • Question
  • Updated 1 year ago
  • Answered
I've made an import from an Excel file with 170+ contacts, and the result from Emma shows 56 added, and 6 duplicates... but I'm curious what is the deal with the other 100+ contacts?! 

I'm using Chrome version 43.x on a Windows 7 OS.
Photo of Resource Recycling Inc.

Resource Recycling Inc.

  • 3 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 0
  • 2
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 155 Reply Likes
Official Response
Hi there -- Is it possible that the other contacts in your import file were already in the account? If so, they would have been added to the group as a result of the import but wouldn't be reflected in the "contacts added" column of your import statistics because they were added to the account at an earlier date. Importing using the "add only" method, as you did here, will add all the addresses on your spreadsheet to the designated group but doesn't update the associated data for addresses already in the account. If you had used "add and update" you would likely see those contacts reflected in the "contacts updated" column there on the imports page. 

Let me know if you feel like this isn't the case here!