Include all contact fields in detailed survey response export

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  • Idea
  • Updated 3 years ago
  • Not Planned
I also have a question about surveys and member information. Is there any way to have the member information included in the detailed survey response exported spreadsheet?  I see you get first & last name and then email address, but none of the other information from mapped fields. Is that something that I can add to my survey function?? Please advise.

Note: This topic was created from a reply on the Link survey responses to subscriber topic.
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Tech Electronics, Inc.

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Posted 4 years ago

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Katie Lewis, Official Rep

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Hi! I’m giving our product teams a shout to see how feasible this is. :)
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Katie Lewis, Official Rep

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Hello again! I’ve sent your idea to our product teams, and I noticed that they’ve already been thinking about this in their backlog. We’re in the process of revamping our forms offerings and haven’t gotten down to the nitty-gritty yet, so I’m not sure how soon we would see this come to fruition.

You emailed us a bit more info about your current process, and I want to include it here in case there are other Emma users going through the same process. You said that right now, you’re downloading your mailing’s response stats and your survey’s response stats separately, and then merging the two spreadsheets, sorting by the email address to see each customer’s response. The fields that currently export with surveys are First Name, Last Name, email address and of course the answers to your survey questions. Is there a field outside of these that’s necessitating you exporting the two reports and merging them?
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David Wright, VP of Product Management

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Hello,

Thanks for your feedback. I agree that we could do a better job of connecting audience data with survey response data. The way I'm envisioning it is that we would have the core audience member fields that would add up to a member's profile, in a more visual way than how you see it today, and then we would pull survey and email response data in as "events" for that member. That way you could create/view/export a segment of your audience based on a criteria like "responded to X survey", among other segmentation criteria like location and behavior. So, essentially you'd have a "segment first" approach to gathering your survey data. You could also approach it from the other direction and view the survey response itself and have the option to view/export the fields you would like, which is closer to your idea.

We have refinements to audience/segmentation coming later this year.

We don't, however, have any work planned for surveys, or connecting the data between audience and surveys in a more compelling way, on the roadmap for 2014. With that said, we will see if there's a quick win within our current setup, and if not, if there's a longer play for connecting forms/surveys to audience. Facilitating actionable analysis based on various criteria for targeted marketing is part of our product strategy moving forward so this is definitely of interest to us. So while this is not currently planned, we appreciate the feedback as we look to make our tools as cohesive and useful as possible.

Thanks again!

Best,
David
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St. Mary Catholic Parish

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I am also looking for a similar function. Our company is producing a survey to go out in an email blast as well as mail. We don't want to allow for duplicate surveys, however we must keep the survey results anonymous. Is there a way to track which email recipients completed the online survey while keeping their results anonymous?  
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Katie Lewis, Official Rep

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Hi there! This is a bit different from this main thread, so I'm creating a new space for us to chat through this. :)

Please reference the new conversation here: How can I keep survey results anonymous?