Error scheduling mailing when account time zone is earlier than computer time zone

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  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
A clarification first: I work from Europe, the account is set and my coworkers are working from the east coast (EST). If I try to schedule a mailing, there is a weird mix up of time zones going on: I cannot choose a time that is already over for me but is still ahead in EST. Still, if I enter a time, the sendout is actually taking place in EST time.

Practical example: I was trying to prepare a sendout for 9am EST / 3pm CET and 9am was already over in CET but not EST. The frontend did not let me choose 9am anymore. But if I choose 3pm for the sendout, it isn't send out 3pm CET but EST. This prevents me from scheduling timely sendouts.

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Posted 6 years ago

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Katie Lewis, Official Rep

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Official Response
We’ve learned something new: Computer time zone has never been a factor in scheduling mailings, as far as we’ve known, but it definitely seems that it is now. I initially had trouble recreating this because I was choosing a time zone ahead of my account time zone instead of behind it while troubleshooting.

Scheduling should only be based on your account’s time zone, and I'm filing a ticket with our developers to address that. My apologies for the lengthy back-and-forth; I’m so glad you helped us find this! I’m updating this conversation’s subject line to keep us on point, and please let me know if I can answer any questions in the meantime.