Inconsistent Image Rendering

  • 2
  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no reply

I'm trying to figure out exactly what Emma does with images. It seems to me that the application is running some sort of processor on my uploads between the editor and actually sending the message. Please see the screenshot below for some illustration.



This WYSIWYG editor won't let me upload a bigger version of that picture, so please visit http://op74.net/logocompbig.jpg to see a 2x zoom version, which makes the JPG artifacting clear.

The first slice comes from the web editor and is how the image appears in both edit and preview modes. I'm on a retina display, so the image I uploaded is twice the width of the container and then set to best fit, which I thought was going to work great, given the preview. Note how nice and crisp it looks.

Next, I sent myself a test email, which is when things got weird. The second slice is how the image appeared in that email. Notice that it's become fuzzy and we're getting some color errors at the edges of the text (again, visit http://op74.net/logocompbig.jpg for the zoom). I downloaded the image and opened it up and it's half sized. That's odd, because it's not the image I uploaded. I thought this could just have been because of the image size, but I checked an image that doesn't get resized and, though the effect is much more subtle, it still happens.

Is Emma quietly processing my images before it sends them? 

As a side note: we really need support for retina  images. There's massive retina use and not having it makes firms that emphasize design look very unprofessional.
Photo of 2wav

2wav

  • 1 Post
  • 0 Reply Likes
  • wtf

Posted 5 years ago

  • 2
Photo of Adriane Smith

Adriane Smith, Customer Support Specialist

  • 506 Posts
  • 53 Reply Likes
Hi there,

Thanks for reaching out, and for providing such a clear explanation of what's happening for you. I totally understand your need to have your images display just as designed. Can you tell me the pixel dimensions and dpi of the image you used in the mailing? In the meantime, I'm going to reach out to our Design team lead to get an idea of what exactly is happening here, as well as the status of how Emma handles retina images. I'll be on the look-out for your reply, and I'll be back in touch once I'm able to grab some information about this for you!
Photo of Adriane Smith

Adriane Smith, Customer Support Specialist

  • 506 Posts
  • 53 Reply Likes
Hello again!

I wanted to let you know I have spoken to our Design team lead on how Emma handles images, and you are right in that Emma doesn't send the actual original photo you insert into the mailing, but rather a saved version at the size displayed in the editor. The zoomed in image you provided actually looks as if it's been compressed. We know that both Sprint and Virgin mobile providers will compress images to save bandwidth. Not all environments will compress the image, but we know that those two specific providers do this.

We are aware of the need for better handling of retina images, and we are actively working toward that. I definitely appreciate your feedback on this issue, it's helpful in letting our Developers know what is most important and crucial for our customers. There's not much else I can recommend as for your process here, but I will submit a feature request directly to our development team on your behalf, and we'll keep you updated on any updates on this. 
Photo of Adriane Smith

Adriane Smith, Customer Support Specialist

  • 506 Posts
  • 53 Reply Likes
Hi 2wav,

I just wanted to update you that we now support retina images! Please take a look at the article here to get up to speed, and if you have any questions let me know. I'll be glad to help!