Archived and Closed
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Over the last few weeks, I've had issues with many of the emails I've tried to send. The most common problem is that I receive an "Internal Server Error" alert when I try to schedule or send an email. This seems to be related to copying a previously sent email. Alternatively, I have frequently found that the "Review & Send" tab is altogether unresponsive when I am in the editor mode. At this time, the email can sometimes be successfully sent from another computer.
These issues have become increasingly frequent, so please advise as to how to mediate the problem(s). Thank you!
First, in the event that you lose internet connectivity or we experience any system-wide connectivity issues, you could see that internal server error or an "oops" error when navigating through your account. Usually this results in the page not loading or general slowness in the account as a whole, but that could be at play here. I know we had several blips in connectivity last week that resolved themselves pretty quickly and could have resulted in a few internal server errors.
You can also see that error or a "whoops" error when attempting to send a mailing that might have a coding or content issue. In this case, we will hop into the mailing and do some troubleshooting to identify the issue and resolve it. It's usually a simple tweak in the template code or change to the mailing content.
If you can point me to a specific mailing where you're seeing this error, I'll hop in and take a look. If the issue is resolved for now, please let me know next time you encounter it! The mailing name and/or screenshot would be helpful in that case.
Hi Emily- thank you for your response. I am doubtful that this has anything to do with our internet connectivity, as the issue persists regardless of browser or connection. We have tried it in multiple physical locations with different internet connections. We are at the point at which we cannot send the bulk of our emails. I am attaching a screenshot from today's first issue and will be happy to send more as they occur.
Thanks for your help! -Anna
I'm not seeing any major red flags in the mailing content there, but I am getting that error on attempting to send as well. I'm going to escalate this to our tier two support team to see if they can isolate the issue. I'll report back here!
If you haven't already shared the specific mailing you're working in, please do that here! I'll check back in with updates as soon as I have them.
I wanted to circle back here with a few follow up questions.
Is the mailing in the screenshot above the only place you're experiencing this error or have you seen it in other mailings since then?
Is it only happening in mailings where you've added your own HTML?
Have you changed anything in the way you code your HTML?
Thanks in advance!
We're using the new dynamic content for a mail-out and I am also getting the "internal error" message when I attempt to "Review & Send". I've named it "July 15 - Dynamic Testing & Proofing":
I checked into the errors, ensured all my images were 72 dpi, re-loaded them and re-set all the links. I've always gotten errors for links on this site even though they all work. I've been able to send emails in the past with this proofing issue so I don't think that has an impact on this one.
I've used the drag and drop editor and the only HTML blocks I've added are for the dynamic content at the top.
If you could take a look and let me know what I'm missing, it would be much appreciated! This mail-out is supposed to go out on July 15.