Internal Server Error Message

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  • Problem
  • Updated 8 months ago
I've been trying to send a e-newsletter for the last 48 hours and keep getting an "internal server error message." After doing some troubleshooting, I wasn't able to find any broken links or any obvious reason that they wouldn't be sending. 
Photo of LoDo


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Posted 8 months ago

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Photo of Ben Harrington

Ben Harrington, Employee

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Official Response
Hi Everyone,

I think what you folks are probably running into is an issue with Facebook event links not playing nice with our proofer.

Facebook began adding a bunch of extra tagging to their Event links that our editor reads as a broken personalization tag and won't send.  

If you remove all of the extra tagging down to make the link  you'll be good to go!