Internet Explorer 11 Upgrade Browser Warning

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  • Announcement
  • Updated 6 years ago
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We have received reports from customers who are logging in with Internet Explorer 11 (IE11) that they are receiving a warning to upgrade their browser in order to proceed. In our research, it appears that, while IE11 *is* the latest version and therefore should not require an upgrade, Microsoft made some changes to how the browser is detected, prompting this warning. The Windows 8 operating system may have upgraded your browser automatically, so it's possible that this is the first time you've seen the message if you haven't logged into your Emma account since the auto-update. 

What does this mean? For one thing, Emma likely won't be the only place where you see a warning like this as you surf the web using the IE11 browser. Our developers took a deeper look at making some adjustments on our end to prevent the warning and allow folks to proceed using IE11, but in testing, it appears that other changes Microsoft made in this later version of their browser do not play well with our editor. 

In the interest of giving you the best, most consistent experience in your Emma account, we recommend using either Chrome or Firefox until we are able to fully investigate  the reach of the IE11 issues and address them appropriately. 
Photo of Ben Vance

Ben Vance, Alum

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Posted 6 years ago

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Photo of Katie Lewis

Katie Lewis, Official Rep

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Great news, everyone! Our developers have released a fix to combat this, so you shouldn’t see this message again unless you actually are using an older browser version.

We appreciate your patience!