Is anyone else having problems delivering to Earthlink addresses. Our newletters are bouncing frequently - although not always.

  • 0
  • 1
  • Question
  • Updated 10 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: EOL CLEANUP

Is anyone else having problems delivering to Earthlink addresses?  Our newletters are bouncing frequently - although not always. We are sending from a .org address.
Photo of First Unitarian Congregational Society in Brooklyn

Posted 10 months ago

  • 0
  • 1
Photo of Zach Sharpe

Zach Sharpe, Employee

  • 290 Posts
  • 32 Reply Likes
Hello!

We've seen issues with sending to Earthlink in the past, specifically. Much of this comes down to how Earthlink handles receiving from our sending IP addresses which is much out of our control. 

One thing you can do is update your SPF record to include Emma. For a bit more on what your SPF record feel free to have a look at our article here:

https://support.e2ma.net/Resource_Center/Account_how-to/What's_an_SPF_record%3F

We also provide instruction on updating this here, feel free to pass this along to your IT team:

https://support.e2ma.net/Resource_Center/Account_how-to/Instructions_for_setting_up_Emma_as_an_autho...

Lastly, we provide general deliverability advice here:

https://support.e2ma.net/Resource_Center/Help_articles/5_steps_to_emails_that_reach_the_inbox

I hope this helps point you in the right direction!

Cheers,

Zach