Is anyone else having problems delivering to Earthlink addresses. Our newletters are bouncing frequently - although not always.

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Is anyone else having problems delivering to Earthlink addresses?  Our newletters are bouncing frequently - although not always. We are sending from a .org address.
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Posted 6 months ago

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Zach Sharpe, Employee

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Hello!

We've seen issues with sending to Earthlink in the past, specifically. Much of this comes down to how Earthlink handles receiving from our sending IP addresses which is much out of our control. 

One thing you can do is update your SPF record to include Emma. For a bit more on what your SPF record feel free to have a look at our article here:

https://support.e2ma.net/Resource_Center/Account_how-to/What's_an_SPF_record%3F

We also provide instruction on updating this here, feel free to pass this along to your IT team:

https://support.e2ma.net/Resource_Center/Account_how-to/Instructions_for_setting_up_Emma_as_an_autho...

Lastly, we provide general deliverability advice here:

https://support.e2ma.net/Resource_Center/Help_articles/5_steps_to_emails_that_reach_the_inbox

I hope this helps point you in the right direction!

Cheers,

Zach