Errors popping up when logging into or navigating Emma account

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Archived and Closed

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I'm getting "Error 500" messages when I try to log in. The application status page (http://myemma.com/status) says everything is fine, though. Anybody else having problems?
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Meaghan, Champion

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Posted 5 years ago

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Katie Lewis, Official Rep

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Hey Meaghan! We're seeing some issues, too. I'm roping in our Systems Team to figure out what's up. Stand by.
(Edited)
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Katie Lewis, Official Rep

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We're seeing that these errors aren't happening for all Emma users; it's a segment of accounts. Our Systems Team is digging in to correct the problem.
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Katie Lewis, Official Rep

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Thanks for your patience, Meaghan! Your account should be back to normal now. A couple scripts running on one of our databases behind the scenes was using more memory than expected. All is well. :)