Archived and Closed
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My test emails aren't sending either.
I'd like to know a bit about your process and where you're seeing things break down. Where, in the course of sending a test, are you noticing the failure? Does it appear from the send test sidebar that the test should have sent and you're not receiving it, or will the test send process actually not complete for you? Are you receiving any error messages? Any additional context you can put around the issues should give us a good place to start digging in!
Also, Brokelyn, are there specific pages that are taking too long to reload? Let me know a little more about that issue and we'll see what we can determine. And, if you haven't yet attempted it, I'd definitely recommend clearing cache and cookies on your web browsers- that can make a tremendous impact of the performance of Emma (and other large web applications)!
I made a copy of that mailing, and the test sent out fine for me (I'm also on Chrome- latest version), so I'd like to explore a few more things to see if we can narrow down the possible places we'd need to look for the problem:
- Is this happening with any other mailings? If you haven't tried since you've run into the issue with the current mailing, can you please attempt a test send of another mailing to see if you get the same results?
- Are you experiencing any different result if you refresh your browser page (while still in the editor for that mailing) and try again (or, have you already tried that)? Or, if you head back out to Campaigns and jump back into that mailing to try it- does that offer a different experience?
- Have you tried sending a test on any other browsers? If not, I'd definitely recommend giving that a shot as well to see if there might be something at play there...
Please let me know the name of the mailing where you're seeing the delivery trouble. It sounds like the issue for you might be slightly different than what Brokelyn is experiencing- are you getting confirmation that the test has sent, but you just don't see it showing up in your inbox?
To answer your question - yes. For all of the tests, it said that it was successfully sent. But we didn't receive 2 of them. I wonder if they're still spinning on your end?