Is anyone else experiencing a delay in importing an audience list?

  • 0
  • 2
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Resolved

I am currently trying to upload an audience list of 6-7 people and there is a significant delay. I originally tried about 10 minutes ago and the import is still showing as in progress. Is anyone else experiencing a delay?
Photo of 1YKNikkel

1YKNikkel

  • 1 Post
  • 0 Reply Likes

Posted 5 years ago

  • 0
  • 2
Photo of Omni Visions

Omni Visions

  • 2 Posts
  • 0 Reply Likes
Me!  Trying to import 755 and nada.  Usually it is very quick.  
Photo of Kyle Floyd

Kyle Floyd, Official Rep

  • 178 Posts
  • 26 Reply Likes
Hi! I reviewed your account and all previously started imports are now complete. Thanks for letting us know about the delay.
Photo of Brilliant Books

Brilliant Books

  • 15 Posts
  • 7 Reply Likes
Yes - 11500!  Taking ages - i want to go home!

Hello Emma!  What's the problem?
Photo of Kyle Floyd

Kyle Floyd, Official Rep

  • 178 Posts
  • 26 Reply Likes
I reviewed your account and can see the import you had been waiting for is now complete. Thank you for commenting here about the delayed import.
Photo of Kyle Floyd

Kyle Floyd, Official Rep

  • 178 Posts
  • 26 Reply Likes
Thanks for reaching out and letting us know about the delay. At present we are seeing that imports are taking 30 minutes to an hour to process. I have contacted our development team to have them research the cause of the delay. I will post updates here.


Photo of Kyle Floyd

Kyle Floyd, Official Rep

  • 178 Posts
  • 26 Reply Likes
Imports are all caught up now! We are continuing to research solutions to keep imports running smoothly in the future.