Is there a way to set up a trigger for an auto-responder when a new contact (email) is added to a group?

  • 0
  • 3
  • Question
  • Updated 3 years ago
  • Answered
Is there a way to set up a trigger for an auto-responder when a new contact (email) is added to a group?
Photo of the Jane Goodall Institute

the Jane Goodall Institute

  • 5 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 0
  • 3
Photo of Katie Lewis

Katie Lewis, Official Rep

  • 3414 Posts
  • 309 Reply Likes
While you can set up an autoresponder for a new contact being added to your overall audience, there isn’t a trigger when a contact is added to a group within your account. Group membership is so fluid that data like that is tough to construct a feature like this around. For example, a contact can click the “manage preferences” link in the footer of an email and change the group(s) they’re in, and then you might create a segment in your account for contacts who match a certain criteria and copy those contacts into a new group.

If there were such an autoresponder, this contact might receive a few mailings from you close together to indicate their group membership change, and that might not be the best experience.

I hope this information helps, and let me know if you have any questions about this!
Photo of The Suit

The Suit

  • 1 Post
  • 0 Reply Likes
what if the sign up is through another source and not from the listed sign up forms? how can I set up an autoresponder to welcome them?
Photo of Katie Lewis

Katie Lewis, Official Rep

  • 3414 Posts
  • 309 Reply Likes
What other source might your contacts be signing up through, like the API? There's an "Add signup" API call along with our "Add member" API call. This call sends a confirmation email when a member is added; otherwise, it’s the same as "Add member" and still requires a signup ID for triggers.

Or are you using the iPad app, Guestbook? There's also an "integrations welcome" trigger type. It's only available for the OAuth-based integrations that we've built internally (like the Emma Guestbook app). This autoresponder type will only appear in the interface if you've authorized one of these integrations with OAuth.

Let me know if you’re trying a different route!
Photo of Clinical Marketing

Clinical Marketing

  • 13 Posts
  • 0 Reply Likes
I've got a similar problem. I've connected Emma with Wistia for one of my videos. I have  email collection setup with wistia at the end of the video. I've got it set-up so that it will dump those email addresses into a list. Problem is I want an autoresponder created that will allow me to send something to those that signed up through that video. Problem is I can't seem to find a way to do that. And I don't want to send the email manually all the time. 

Any solutions? 
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 158 Reply Likes
Hi there -- Are you “dumping those email addresses into a list” in Emma using the API. If so, then you can send those over using the POST /#account_id/members/signup API call -- which will fire any signup-based triggers created for that particular signup form ID!
I have a similar issue. I have emails coming in automatically through a sign up using SalesForce. These emails automatically go to one specif list in the account. I want to send them an autoresponder when they are added to that list. How do I do that?
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 158 Reply Likes
Hi there! Can you tell me if, when you're populating Emma Groups in Salesforce, you are manually adding leads/contacts from each individual lead/contact record OR if you are populating the Emma Group using a Salesforce report?

Thanks in advance! 
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 158 Reply Likes
Any update here? Thanks!
Hi, the group I am looking to set up the auto responder for is automatically updated by sales force. The sales team will update information and add notes as they work with lead, however the initial input of information is done with Sales Force.