Issue with pasting text, creates/replaces images

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
Recently today, I've been having issues where when I paste text into the campaign editor, it will replace a nearby image with that text. You can see that in the image below (the text "6561" was pasted into the editor.



Is there an issue with the editor today that is causing this to happen?
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Kyle Gregory | Lipscomb University, Champion

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  • confused

Posted 1 year ago

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Photo of Heather Sturm

Heather Sturm, Integrations Support Specialist

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Hi Kyle! Thanks for reaching out! We spoke on the phone earlier, but I just wanted to check in and also post an answer in case others see this in their account!

It seemed like the cause of this was pasting RTF (or HTML) rather than plain text into the Emma editor.

(A side tip for Mac users - going to Finder > Edit > Show Clipboard will give you some details about the content you have recently copied/pasted!)

It's always best if you can use editpad.org or a text editor (like TextEdit or Notepad) to remove any formatting before pasting into the Emma editor. 

Cheers!
Heather
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Steve S.

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Hi. I'm also having this issue.  Even if I open the code view window and paste, It still replaces a near-by image with an image of the text I just pasted.  And just now, in Send test, I pasted the subject line into the box and it modified the email.  Paste is a basic function - I should have to rely on a third party website or editor - especially in these two examples.
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Heather Sturm, Integrations Support Specialist

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Hi Steve! Sorry to hear that you are having this issue as well. The reason why pasting into Emma can sometimes have unpredictable results is that when you use text that has been used on a website or within a word processor (such as Microsoft Word), invisible formatting characters can attach to the text. When Emma sends out your email, those invisible characters can be interpreted and rendered in your email client.

This article provides a little more insight. You may also see something similar occur when you paste formatted text from a website into Word, for instance. It can happen when text is pasted from one source that carries formatting to another that may expect different formatting.

The best way to start inside of Emma is with plain text, which is why we recommend using a plain text editor to strip any formatting that may be attached to your text.

If you have a mailing that you'd like us to take a look at, please let us know! We are happy to provide a little more guidance if needed.

Cheers, 
Heather