Issues Syncing Salesforce Contact Report with Emma Group

  • 2
  • Problem
  • Updated 3 years ago
  • Not a Problem
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I am trying to sync salesforce contacts into a group in Emma.
Whenever I try to import the contact report into Emma it says there is a Member ID missing.
I have tried with all 3 ID fields (Emma, Contact and Account), and with each individually.

I get the same error with all versions (see attached screenshots). 



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Phoebe C

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Posted 3 years ago

  • 2
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Andrew Heuback, Official Rep

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Hi Phoebe!

I am researching this further with my colleagues. To this end, we may need to take a look into your SalesForce account; would you mind granting us login access? You can find instructions for doing so here:
http://support.e2ma.net/Resource_Center/Guide_to_Integrations/Emma_for_Salesforce%3A_Support_Access

Let me know when you've done so. Thanks!
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Heal the Bay

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Why hasn't this been resolved?
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Grey Stepp, Support Team Manager

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This has been resolved.  

If you're running into this issue, please grant us your login information and let us know so we can look into it further.  
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Heal the Bay

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I granted login access to you 6 days ago. I haven't heard back on this issue. It is not resolved. If you have a fix please post it.
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Josh Collins

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If there's a solution to this, it'd be great for that to be shared with the community. I'm experiencing the same issue. Thanks!
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Grey Stepp, Support Team Manager

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Hey Josh, for this original issue, there was a fix that was automatically pushed out to all instances, so there was no action needed on your end.  

If you're still having the issue, go ahead and grant us login access and we'll dig in a bit more specifically in your account.  
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Josh Collins

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Thanks for the comment Grey. I emailed before the New Year and submitted a ticket. Access has been granted and just attempted to create a new group from a report and am still getting the same error. Thanks for jumping in and helping!
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Grey Stepp, Support Team Manager

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Cool, looks like Ross has been in contact!   Thanks, sir!