Issues with Segmenting by Postal Code

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So I'm having a problem with building a segment by postal code. When I choose Postal Code as my Group, the condition "within" is not an option. Any ideas how to fix this issue?
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Cody Johnson

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Posted 2 years ago

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Joshua Jackson, Employee

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Hello! 

I like to take a look at some things that affect those segments, specifically the contact field of "Postal Code" and why "within" is not an option. While we dig into this, here are a few links to our extensive resource center about Contact Fields and Segment Building for Zip Codes.

The reason you are unable to select "within" when attempting to set up a segment is that the contact field for Postal Code, is the field type set up as "Short Answer" instead of a Postal Code. Until you attempt to utilize a Postal Code field with the field type, the option to select within will not be available.



Once that is selected, this is what it will appear as:



Please let me know if I can assist you in any additional way!