i get a "proofing issue" that says "Your email width shouldn’t be more than 750px" but I can't figure out how to change it. Help ?

  • 0
  • 2
  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Resolved

Photo of Ironton Global

Ironton Global

  • 2 Posts
  • 0 Reply Likes
  • frustrated

Posted 6 years ago

  • 0
  • 2
Photo of Shannon Guggenheim

Shannon Guggenheim

  • 9 Posts
  • 1 Reply Like
This happened to me - an image I had placed was too wide so it forced the overall size of the email to a wider size. Try changing the size of your images to a smaller proportion to see if that's the culprit. Good luck!
Photo of Ironton Global

Ironton Global

  • 2 Posts
  • 0 Reply Likes
Thank for the suggestion - I'll give it a try!
Photo of Innovative

Innovative

  • 4 Posts
  • 0 Reply Likes
I've been poking around for a few days now and I can't find out what IS the normal width of the templates. Is it 750? I want to make my images look as good as possible and not make the editor scale them at all.
Thanks.
Photo of Katie Lewis

Katie Lewis, Official Rep

  • 3414 Posts
  • 309 Reply Likes
Hi there! Templates in our readymade template gallery are 650 pixels wide. The largest image we recommend uploading is 480 pixels in height or width.
Photo of Innovative

Innovative

  • 4 Posts
  • 0 Reply Likes
Thank you.
Photo of Damian Gatta

Damian Gatta, Official Rep

  • 342 Posts
  • 43 Reply Likes
Hi Katie! How can a user change the template width? Currently my client is using one at 750px but I want to make it 600.
Photo of Katie Lewis

Katie Lewis, Official Rep

  • 3414 Posts
  • 309 Reply Likes
I’ve changed New Daily Clips from 650 to 600, but I don’t see a template called New Monthly Update. The other mailings are called NEXT, TTDC Postcard, TTDC and TTDC v2. Is one of these the one?
Photo of Damian Gatta

Damian Gatta, Official Rep

  • 342 Posts
  • 43 Reply Likes
Awesome! Sorry, New Monthly is a separate campaign that uses the Daily Clips template so there's only 1 to fix. I am seeing the td @ 640px - is this something I need to change on my end?

Photo of Katie Lewis

Katie Lewis, Official Rep

  • 3414 Posts
  • 309 Reply Likes
Whoops, I missed a spot. OK, give it a go now!
Photo of Damian Gatta

Damian Gatta, Official Rep

  • 342 Posts
  • 43 Reply Likes
Thank you so much!! You're a rockstar.
 \m/
Photo of Katie Lewis

Katie Lewis, Official Rep

  • 3414 Posts
  • 309 Reply Likes
It’s my pleasure!