LARGE spaces between text and dividers on mobile

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Why are there LARGE spaces between text and dividers on the mobile version of my email? Desktop looks great, and the mobile preview doesn't show a large space. (screenshot below)
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Prevent Child Abuse Tennessee

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Posted 2 years ago

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Ashley

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Are you using the Outlook app? I have this issue using that app, but I also have the same email address added to Apple Mail and the Mail app pre-loaded onto my iPhone, and the email looks great on both of those apps, but not the Outlook app.
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Ashley

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For reference, here is the iPhone Mail app screenshot:


And here is the Outlook app screenshot:
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Prevent Child Abuse Tennessee

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Wow, thanks, Ashley! I never thought that it was an app issue. I was using the Outlook app, and it looks great on the iPhone mail app. Thanks for your input - it makes me feel better to know that I didn't do something wrong!
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Grey Stepp, Support Team Manager

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Ashley, thanks so much for your input!  

She's 100% right, unfortunately Outlook is a constant thorn in our side as far as email rendering goes.  I popped into your account to check out the mailing, and I'm not seeing any stray code or anything that could be taken out to prevent that from happening.  

The email looks great!  I'm sorry that Outlook is breaking it, but hopefully it's some comfort that I don't think a lot of folks use Outlook mobile, so I think the vast majority of folks will see it looking as intended!  

- Grey 
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Tina Garza

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I still see this issue happenings, and this is through EMMA's mobile preview. There is a large space before the divider and I don't see any code in the templates that would create this.

Please help as this makes the divider button completely useless. 


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Grey Stepp, Support Team Manager

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Hey there!   Occasionally we'll find a bunch of extra <p></p> tags hanging out in the code for the text block.  Definitely check that out.  

Otherwise, if you can point me to the sub-account and mailing you're in I'm happy to take a look!

-G