Lightbox form shows up even after I've signed up

  • 1
  • Problem
  • Updated 4 years ago
  • Not a Problem
Archived and Closed

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Hi there! We have a lightbox form on our website. We really like it, the problem is that it pops up, even if we've signed up on a previous day. When we created the lightbox form, there was a note that said it won't pop up once someone signs up, but that has not been the case for us.

We use Chrome and Macs. Thank you for any insight you can share with us!
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Merge PR

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Posted 4 years ago

  • 1
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Laura Dickerson, Official Rep

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Hello!

I am checking into this, but I can see that you have your settings in the form set up correctly to only display the form once. 
I should have some info soon!
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Laura Dickerson, Official Rep

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Hello,

Here is what I have found out for you. There are a few things that can keep the Lightbox form from working as expected- in this case, not popping up again after you have signed up. Whether or not the Lightbox form pops up depends entirely on a cookie having been dropped in the browser. If the browser has cookies disabled, or you're clearing cookies at some point, the form won't know not to show up. Same thing with an incognito browser: no cookies are stored, so it will pop up every time. 

It will work correctly as long as the cookie is in place, but it will show up again if it's not there.
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Merge PR

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ok interesting. i'll keep my eye out. thank you.
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Engenius

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The same thing is happening to me, but my browser is set to record all cookies (see attached photo). Would this be a problem with the lightbox code or with the website code?
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Laura Dickerson, Official Rep

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I can see that you have gotten help with this a while back in your case notes. I am closing out this thread, but if you need anything else, it will reopen.