line spacing when email is sent

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  • Updated 1 year ago
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Hi,
I recently sent a mailing from Emma and it looked perfect on the preview and when I sent myself a test. I own a MacBook Air. However, when the email sent all of my colleauges with Dell computers are missing spaces between paragraphs towards the end of the email.

Why is this happening? How can I can I fix it?
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DCPS Communications

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Posted 1 year ago

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Anthony Miranda, Customer Support Specialist

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Hi there!

That is certainly strange and I would like to take a closer look to get to the bottom of that discrepancy. Can you share with me the name of the mailing that you are referring to? I'll do some testing on this end to see if I am replicating either of the experiences you saw.

What email clients are you and your colleagues using to view the campaigns? If they are using a program like Outlook while you use Apple's Mail program or a web-based client there could be some differences in how the mailing is rendered.

I'll keep an eye open for your reply!
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DCPS Communications

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Hi Anthony,

Thank you for the assistance. There were two mailings, "Input on LEAP Coaching SY 17-18" and "Input on LEAP Coaching School Year 17-18."  Our office uses the Outlook app and is showing with the missing space between paragraphs on Outlook app on the Dell computer. I also have discovered that on Mac Outlook app (on everyone on my team's except mine for some reason) it shows up even crazier, tons of extra spaces mid-sentence. I have attached an image of what I mean. 
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Anthony Miranda, Customer Support Specialist

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Thanks for passing along that screenshot! Always helpful to know I am looking at the right piece.

I jumped into the Input on LEAP Coaching SY 17-18 ES MS mailing that you posted the screenshot of. The first thing I noticed was that there is a large amount of unnecessary HTML in the code view of that text block, indicating that the text was likely pasted in from a Word document or something similar. We're talking styles like background color, margins, white-space, baseline, and tags that don't need to be present because Emma includes them at the template level. Similarly, many of these styles don't consistently work well with email clients and that would explain the rendering issues you were seeing.

To prevent stuff like this happening, I strongly recommend running your text through a plaintext editor such as editpad.org to strip the text of all it's formatting so you can paste it into Emma and use our editor to apply the formatting. I did that for the mailing above and in just a couple minutes I had replicated the layout of your text while utilizing only half the amount of code as your original mailing.

I hope this is helpful! Feel free to post a reply if you have any questions on this process.

(Edited)
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DCPS Communications

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I'll try that! Thank you!
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picmonic

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Hi, Anthony! Piggybacking on this topic, could that also be causing an issue with the Juno mail app? The mailing name is Spaced Rep | and it's being sent through an automation. 

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Grey Stepp, Support Team Manager

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Hi there picmonic, 

It could very well be the same thing.  It could also just be how Juno is rendering the text. It'd be worth testing out to see if cleaning up the formatting on the text would help.  

Just make sure that when you make changes to your Automated email that you then click to "PUBLISH CHANGES" to apply those changes to the mailing being sent out via Automation.