Link to a document downloads a zip file and not the file I sent.

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  • Updated 3 years ago
  • Not a Problem
  • (Edited)
We're trying to send an excel file via email blast that a recipient can download. The download works in preview mode but not through a test email that is sent. When the link is clicked in a test email, a zip file downloads with lots of subfolders and the excel file nowhere to be found. 

Is excel a compatible format? What can we do to ensure that recipients can download it?

Mary Meadows
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Porter, White & Company

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Posted 3 years ago

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Sam Collis, Customer Support Specialist

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Official Response
Hi Mary,

You beat me to it!  Newer versions of IE and Outlook can block .xlsx files. It will go through to gmail or through Microsoft products if in an .xls format. 

The mail client, browser and operating system are going to interact with that link in different ways, for example when I tried using Gmail on Chrome, I downloaded the excel file automatically

One thing you could do to ensure that everyone is able to download it would be to host it somewhere such as your website and then link to that page.  Just a thought, otherwise most should be be able to download it assuming everything is up to date.  Otherwise I can see you have a PDF version there too which is going to be a bit more responsive as it can be displayed in most browsers.

Please feel free to let me know if you have any further questions :)