Link in new signup notification email goes to error page

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
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I got a notification today that 2 people signed up..

But when i click on the links nothing happens..

Email I got:

Error Notification:

Note: This topic was created from a reply on the Auto notify agency account holder when trial customers sign up topic.
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InDygital

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Posted 6 years ago

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Katie Lewis, Official Rep

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Hey there! This looks like the notification you receive when someone signs up for a specific email list, not the new account invitation process; is that right? I’m doing some testing regarding our signup forms, but I want to make sure first that I understand which feature you’re using before moving this out to a separate conversation. Let me know!
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Mike Rizzo

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Yeah it looks like it would have been here: https://app.e2ma.net/app2/audience/si... (which is on my contact us page)
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Katie Lewis, Official Rep

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Mike, I’m running a test for this. Since it looks like your signup form is set up to notify you once a day, that’s the test I’m running. It will take, well, a day to run the test. :) I hope to have some news for you tomorrow.
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Mike Rizzo

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Thanks!
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Katie Lewis, Official Rep

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Thanks for your patience! It turns out this helped us find two bugs: The first is that links in the daily signup notification email go to an error page or don't work at all, so I've updated the subject line here to reflect that.

The second is that daily signup notifications are sending in error. We did some digging and found that you actually didn't have new signups, and that notification sent phony information.

I've created a separate conversation to track the second bug, if you'd like to follow it here. Thanks so much for your help with this, Mike. It's a bummer that we have these two issues, but now that they've been discovered we can work toward correcting them. I'll keep both conversations updated with the latest.
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Grey Stepp, Support Team Manager

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Official Response
Hey there, I wanted to go ahead and post an update to let you know that this bug has been resolved!  Signup notifications are working as expected now.  

Cheers!

- Grey